WeChat Customer Service: Providing Transparency in Handling Customer Information

As a global social media platform, WeChat International is committed to providing transparency and clarity on how we handle customer information. At the heart of this commitment lies our operational guideline for responding to requests made by law enforcement agencies or government authorities.

These guidelines aim to strike a balance between ensuring public safety while protecting the privacy rights of our users. In doing so, we adhere to the principles of applicable laws and regulations, as well as internal policies that govern our data handling practices.

When it comes to retaining customer information and content, we do not retain all documents for prolonged periods or in a comprehensive manner. This is because certain information may be deleted, de-personalized, or revised from time to time. However, we will always make sure to scrutinize requests carefully to ensure they comply with the law.

In cases where we are legally required to provide non-public customer information, we will do so in response to law enforcement requests. We also reserve the right to modify these guidelines as necessary without providing notice, taking into consideration applicable laws and regulations, as well as the evolving needs of our organization.

In specific situations, we may depart from these guidelines due to internal reasons or applicable laws and regulations. This approach allows us to respond flexibly to unique circumstances while maintaining our commitment to transparency.

For law enforcement agencies and government authorities seeking disclosure of data about our users on WeChat, these operational guidelines provide a clear framework for making requests. By following this framework, we can work together to ensure public safety while respecting the privacy rights of our users.

In conclusion, WeChat International is dedicated to providing customer service that balances public safety with user privacy. Our operational guidelines offer transparency and clarity on how we handle customer information, ensuring that we can respond effectively to requests made by law enforcement agencies or government authorities.

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